Return & Refund Policy

Last updated: October 27, 2026

At Persimo, we want you to feel confident trying our products. If something is not right with your order, please contact us and we’ll help you determine the best next step.

60-Day Pillowcase Promise

Persimo purchases are covered by our 60-Day Pillowcase Promise.

If you give Persimo a fair try and are not satisfied with your experience, contact us within 60 days of delivery at trypersimosupport@gmail.com.

We may ask for your order number and basic information about your experience so we can locate your purchase and assist you.

Eligibility for a refund under the 60-Day Pillowcase Promise may depend on the circumstances of the order and whether the request meets the terms of the guarantee.

Returns

Return eligibility depends on the products included in your order.

Where a physical return is required, items should be returned in the same condition in which they were received, with original packaging where reasonably possible.

Because Persimo sells personal-care and hygiene products, opened or used products may not always be eligible for a standard change-of-mind return unless they qualify under the 60-Day Pillowcase Promise, arrived damaged or defective, or applicable law provides otherwise.

Please contact us before sending any product back.

How to Start a Return or Refund Request

Email us at:

trypersimosupport@gmail.com

Please include:

• Your name

• Order number

• Email address used for the order

• A brief explanation of the issue

If a return is required, we will provide return instructions.

Do not send products back without contacting us first.

Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, missing an item, or you received the wrong product, contact us as soon as possible at trypersimosupport@gmail.com.

Please include your order number and, where helpful, photos of the product and packaging.

If we confirm an issue with your order, we may provide a replacement, refund, store credit, or another appropriate resolution.

Non-Returnable Items

For health and hygiene reasons, certain opened or used personal-care products may not be eligible for standard returns.

This does not affect qualifying requests made under the 60-Day Pillowcase Promise or any rights you may have under applicable consumer protection laws.

Please contact us if you are unsure whether your order is eligible.

Exchanges

If you would like to request an exchange, contact us before returning your product.

Exchange availability may depend on product availability and the reason for the request.

Refunds

If your refund is approved, it will generally be issued to the original payment method used for the purchase unless otherwise stated.

Once a refund has been issued, your bank, credit card provider, or payment processor may require additional time to post the funds to your account.

Original shipping charges and return shipping charges may not be refundable unless the order was damaged, defective, incorrect, or applicable law requires otherwise.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be canceled or changed after it has entered processing or fulfillment.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights relating to products that are defective, damaged, not as described, or not delivered as required.

Contact Us

For returns, refunds, exchanges, cancellations, damaged items, or other order questions, contact:

Persimo
867 Boylston St
Suite 500, Unit #1451
Boston, MA 02116
United States

Email: trypersimosupport@gmail.com